There is a variety of cutting edge technology available to today’s business, which can help take your business and customer service to the next level. Being accessible to your customer is one of the main ways technology can help, which can directly lead to more sales and profit for your business. One new technology being installed at many businesses are touch screen kiosks. These allow customers to interact with your service staff, your online ordering system, and many other functions, without the need for employee assistance. In addition, they allow customers to get the information they want without waiting in line, or waiting to get home and log in to their personal computer.

All a kiosk is an in-store computer terminal. Much of the information is the same as what you might offer when a customer logs into their account from home. Additional information can be provided however, and screens and information can be tailored to supply virtually any function. Some stores even use these terminals to allow customer to place an order that they can pick up right while they’re in store!

A kiosk can provide customer service, product information, or allow ordering right away. For example, customers can select from the touch screen a variety of functions that will allow them to see their account balance, or make a payment. When it comes to inventory, a customer can see if a particular item is available in the store, or they can see whether it’s available in another store or if it can be ordered right then and there. 

Some kiosks also provide a wealth of information. A customer can research the details on any product, such as features, measurements, delivery times and costs, or even customer reviews by other purchasers. Buttons can be included which allow customers to compare items before buying, and then to place an order for delivery or even to be picked up while the customer is in the store. 

The beauty of these customer terminals is that they can be tailored to any store. You decide how your customers will use the kiosk, and what they will see, whether it’s information only, account transactions, or detailed product ordering. Where you decide to place these stations in your store means you can direct customer to use the terminals instead of going directly to the customer service counter, which means shorter service department lines and higher customer satisfaction.